Privacy Policy

1. Who we are

Storix is an eCommerce platform operated by Vizrex Software Solutions. This policy explains what we collect and why, for three groups: merchants who run stores on Storix, buyers who shop on merchant storefronts, and visitors to our marketing site and business directory.

2. Information we collect

Merchants. When you sign up we collect your name, email address, WhatsApp number, password (stored hashed), and store details. We verify your email and WhatsApp number using one-time codes. As you use Storix we store your products, orders, customers, billing history, and store settings so the platform can work.

Buyers on merchant storefronts. When you place an order or create a customer account on a store, we process the details you enter — name, contact number, delivery address, email, and order contents — on behalf of that merchant. The merchant is responsible for how they use your details outside the platform (for example, when delivering your order).

Directory and website visitors. We collect standard technical logs (IP address, browser type, pages visited) to keep the site secure and understand usage. If analytics are enabled, they are used in aggregate; we do not sell personal data.

3. How we use information

We use data to operate stores and process orders, verify accounts and prevent fraud, send transactional messages (order updates, verification codes, password resets, billing notices), provide support, improve the product, and meet legal obligations. We send WhatsApp messages only for the purposes you signed up for, such as verification codes and order-related notifications.

4. Sharing

We share data only with: the merchant whose store you interact with (your orders and account details on that store); service providers we use to run the platform, such as hosting, email delivery, and WhatsApp messaging via Meta's Business Cloud API; and authorities where the law requires it. We do not sell personal data to advertisers or data brokers.

5. Cookies and sessions

We use cookies for signing in, keeping your cart, security (such as CSRF protection), and remembering preferences. If analytics are enabled on the marketing site, an analytics cookie may also be set. You can control cookies through your browser settings; core cookies are required for the platform to function.

6. Data retention

We keep merchant and order data for as long as the store account is active, because merchants need order history to run their business. After an account is closed, we provide an export window and then delete or anonymise personal data within a reasonable period, except records we must keep for legal, billing, or dispute purposes.

7. Security

Passwords are hashed, access to production data is restricted, traffic is encrypted in transit, and verification codes expire quickly. No system is perfectly secure, so we encourage strong, unique passwords, and we will notify affected users of any breach as required by law.

8. Your rights

You can access and update your account information from your dashboard, export your store data with the platform's export tools, and request deletion of your account. Buyers who want their data corrected or removed from a specific store should contact that merchant first; we assist merchants in meeting such requests. For anything else, reach us through the contact page.

9. Children

Storix is a business tool and is not directed at children under 18. We do not knowingly collect data from children; if you believe a child has provided us data, contact us and we will remove it.

10. Changes to this policy

We may update this policy as the product and law evolve. Material changes will be announced through the platform or by email before they take effect. The date at the top shows the latest revision.